CONTACT

Need some help with your order? Just fill in the form below and we'll get back to you ASAP.

We'll try to respond between MONDAY TO FRIDAY 9:00AM - 5:00PM (AEST).

FAQ

HOW LONG TIL I RECEIVE MY ORDER?

The estimated time of delivery is 3 - 7 days after purchase.

Express Shipping is available for all regions in Australia with an expected delivery between 1-3 days.

Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

HOW DO I CONTACT CUSTOMER SERVICE?

Fill in the form above, Email 'support@collab.bar' or chat with us via the chat bubble on the bottom left.

HOW DO I TRACK MY ORDER?

After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

CAN I CHANGE MY SHIPPING ADDRESS?

Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, you can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!